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COVID-19 Update

In response to the coronavirus (COVID-19) situation, we would like to reassure guests that your safety and well-being and that of our team members remains our highest priority. During this time, stringent health and safety guidelines are in implementation of which we seek your kind cooperation:

  • All residents and visitors must have received at least one dose of COVID-19 vaccine for entry, and are required to present their vaccination record;
  • All entering the premises are required to wear masks, undergo body temperature check, scan the ‘LeaveHomeSafe’ app and fill in a health declaration form upon arrival;
  • A “no-visitors in rooms” measure across all units;
  • Sauna and Steam room will be closed until further notice.

To protect all within the residence, bookings under the below circumstances will be declined:

  • Guests who have travelled in the past 7 days;

  • Guests under a mandatory compulsory quarantine order;
  • Guests who received compulsory testing order in the past 7 days;
  • Guests or household members had any contact with a novel coronavirus-related pneumonia patient in the past 14 days.
  • Guests have symptoms of fever, feeble, cough, sore throat, muscle pain, diarrhea, vomiting, shortness of breath and/or breathing difficulty.
  • Guests did not take at least one dose of COVID vaccine.

K11 ARTUS has the final right to interpret the requirements for providing the accommodation.

As an additional measure to safeguard the health of all artisans and residents, we will conduct daily rapid tests for all artisans entering K11 ARTUS, until they have completed the government-led mass testing.

Per advice from the Centre for Health Protection (CHP) of the Department of Health (DH) issued from 9 October 2020. 

Hotel has been advised to:

  • Regulate the number and flow of guests entering and departing from the hotel to ensure appropriate social distancing
  • Maintain social distancing at check-in / check-out counters
  • Limit the number of guests in the guest room
  • Encourage guest and staff to use the “LeaveHomeSafe” mobile app

Guests of Hotel are advised to:

  • Maintain adequate social distancing
  • Not to share a room with others, not from the same household
  • Discourage visitors
  • Avoid gathering
  • Not to share personal items with others
  • Stay in the room if feeling unwell, wear a surgical mask, maintain good hand hygiene, and call the hotel operator at once for the arrangement of medical consultation
  • Guest(s) is/are advised not to take public transport if developed 5 respiratory symptoms

These measures will be constantly evolving based on the latest guidance and best practices.

For the most updated information, please visit the website of Centre for Health Protection at https://www.chp.gov.hk/en/features/102465.html

We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit as we continue to welcome business. We remain at your service to answer any concerns you might have regarding your residency or visit with us, and look forward to welcoming you to K11 ARTUS.