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Message to Our Guests: COVID-19

In response to the coronavirus (COVID-19) situation, we would like to reassure guests that your safety and well-being and that of our team members remains our highest priority. During this time, stringent health and safety guidelines are in implementation of which we seek your kind cooperation:

  • Residences are strictly for accommodation for registered guests only with a no-visitor policy;
  • Bookings for guests who have travelled in the past 21 days, guests under a mandatory compulsory quarantine order, or guests who live in residential buildings with confirmed cases listed on Hong Kong Department of Health will be declined;
  • All guests entering the premise are required to fill in a health declaration form upon arrival;
  • Restaurant capacity will be limited and dine-in hours adjusted to ensure a safe dining experience and appropriate distancing;
  • Sauna and steam room will be closed until further notice  

Per advice from Centre for Health Protection (CHP) of the Department of Health (DH) issued on 9 October 2020. 

Hotel has been advised to:

  • Regulate the number and flow of guests entering and departing from the hotel to ensure appropriate social distancing
  • Maintain social distancing at check-in / check-out counters
  • Limit the number of guests in the guest room

Guests of Hotel are advised to:

  • Maintain adequate social distancing
  • Not to share a room with others, not from the same household
  • Discourage visitors
  • Avoid gathering
  • Not to share personal items with others
  • Stay in the room if feeling unwell, wear a surgical mask, maintain good hand hygiene, and call the hotel operator at once for the arrangement of medical consultation

We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit as we continue to welcome business. We remain at your service to answer any concerns you might have regarding your residency or visit with us, and look forward to welcoming you to K11 ARTUS.